FAQs

Frequently asked questions about Hitachi Cooling & Heating products, technical aspects and policies.

FAQs

Frequently asked questions about Hitachi Cooling & Heating products, technical aspects and policies.

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Find answers to frequently asked questions, and broaden your knowledge of Hitachi air condioner product and related technical aspects and issues.
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Warranty
airCloud Go

Frequently asked questions: All

How do I determine the warranty period of my Air Conditioning?

Find answers to frequently asked questions, and broaden your knwoladle of Hitachi air condioner product and related technical aspects and issues.

What does the warranty cover?

Find answers to frequently asked questions, and broaden your knwoladle of Hitachi air condioner product and related technical aspects and issues.

How do I find the serial number of my Heat Pump?

Find answers to frequently asked questions, and broaden your knwoladle of Hitachi air condioner product and related technical aspects and issues.

Can all Hitachi air conditioners connect to airCloud Go?

Not all Hitachi air conditioners can connect to airCloud Go.
Our offerings of Hitachi residential air conditioners include three types, varying per region:

  • Type 1: Hitachi air conditioners requiring additional airCloud Go wifi adapter (available as an accessory)
  • Type 2: Hitachi air conditioners ready to connect, with embedded wifi connectivity
  • Type 3: Hitachi air conditioners that cannot be connected to an app

Can airCloud Go with air conditioners from another brand apart from Hitachi AC?

No, airCloud Go is exclusively for Hitachi air conditioners.

I don’t have wifi at home, can I connect my Hitachi air conditioner to airCloud Go app via 4G or Bluetooth?

As of today, connecting your Hitachi air conditioner can be done by wifi only. There is no connectivity by Bluetooth or 4G