Heat Pump web application for Installation Professionals


Heat Pump web application for Installation Professionals

The CSNET Home Pro web application is design for heat pump installation professionals to remotely manage and troubleshoot their client’s heat pump installations. For end customers and home users it offers increased peace of mind know that in the unlikely event of a system issue, a qualified technician can quickly diagnose the issue, sometimes without even needing to visit the home. Best of all, it is completely free to use for both professionals and home users.

Heat pump professionals can create their free account now

Heat pump installers and technicians can create a free CSNET Home account here and then request their local Hitachi representative or distributor to upgrade their account to a PRO user.


Remote monitoring and diagnosis

A heat pump installer or maintenance professional can monitor multiple installations from their CSNET Home PRO account. Access operation data can sorted by circuit or zone - viewed in graphs or exported, a full alarm log with quick access to related troubleshooting documents, and a log of every command given to the system. With the home users permission via their app, a PRO user can also control the system remotely. Alarm events can be viewed and email notifications generated.


Designed for Yutaki and Yutampo air-to-water heat pumps

Compatible with the full range of Yutaki air-to-water heat pumps that provide both space heating and domestic hot water for homes, and Yutampo air-to-water tank and heater solution. Products require installation of the ATW-IOT-01 IoT gateway device which simply connects via a cable to the heat pump and communicates over Wi-Fi to a home router.


Solution for large homes: supports 2 air-to-water heat pumps

Connect 2 separate air-to-water heat pump systems with one ATW-IOT-01 IoT gateway device and control them both from the same app – ideal for larger homes with greater heating and hot water needs.


Owners can manage everything through their smartphone with the same app

Installation owners and end users can grant a heat pump professional access to their installation from within the same app (so they can provide remote management services). End users can also manage their hot water and heating timers including a weekly timer with holiday mode, adjust temperatures, monitor current and historical power consumption, receive alarm notification and descriptions and more.

Brochures and catalogues: CSNET Home PRO

Catalogues, brochures and other documentation. If you need any more information, please get in touch.