– FAQs
Frequently asked questions about Hitachi Cooling & Heating products, technical aspects and policies.
– FAQs
Frequently asked questions about Hitachi Cooling & Heating products, technical aspects and policies.
Select a topic
Find answers to frequently asked questions, and broaden your knowledge of Hitachi air condioner product and related technical aspects and issues.
– Frequently asked questions: All
Where do I find information about the Hitachi Cooling & Heating brand?
The best place to go is our Newsroom.
Where can I view or download a catalogue of the different products you offer and their technical details?
You can check our dedicated Downloads section where you will be able to search and download catalogues, brochures and technical data about the products we offer.
Who do I contact if I have an issue with a Hitachi HVAC product?
Vist our Contact Us page and fill in the simple form so that we can ensure that your request is directed to the correct team.
Can all Hitachi air conditioners connect to airCloud Go?
Not all Hitachi air conditioners can connect to airCloud Go.
Our offerings of Hitachi residential air conditioners include three types, varying per region:
- Type 1: Hitachi air conditioners requiring additional airCloud Go wifi adapter (available as an accessory)
- Type 2: Hitachi air conditioners ready to connect, with embedded wifi connectivity
- Type 3: Hitachi air conditioners that cannot be connected to an app
Can airCloud Go with air conditioners from another brand apart from Hitachi AC?
No, airCloud Go is exclusively for Hitachi air conditioners.
I don’t have wifi at home, can I connect my Hitachi air conditioner to airCloud Go app via 4G or Bluetooth?
As of today, connecting your Hitachi air conditioner can be done by wifi only. There is no connectivity by Bluetooth or 4G.
